If your order is lost in transit and the carrier cannot locate it, you're fully covered. We will offer you a free replacement for the missing item.

Example: You placed an order, but the tracking number hasn't updated in over 7 days, and the carrier confirms it is lost. We'll immediately send you a replacement.

2. Stolen Packages (Porch Theft)

If your package is marked as "Delivered" but you haven’t received it, our Shipping Protection covers theft. We can provide a replacement after reviewing the claim.

Example: Your order was marked as delivered, but it’s nowhere to be found. After confirming basic details and reviewing delivery confirmation, we'll ship out a replacement.

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3. Damaged Items

If your order arrives damaged or broken, you are eligible for a free replacement upon providing photo proof of the damage.

Example: You receive your order, but the hoodie you ordered has a tear, or your keychain arrives broken. Simply send us a photo of the damage, and we’ll send a replacement right away.

4. Incorrect Sizing or Wrong Item Shipped

If you receive the wrong size or item, we will quickly send you the correct product at no extra cost.

Example: You ordered a Medium hoodie but received a Large. Let us know, and we'll ship out the correct size and provide a return label for the incorrect item.